Shipping & Returns Policy

For all order related concerns, please don’t hesitate to email us: sales@ihempuk.com

UK DELIVERIES

1.1 We use Royal Mail for UK deliveries.

1.2 Our aim is to despatch all orders received before 3pm the same day, Monday to Friday excl. bank holidays. 99% of our orders are delivered the following working day after dispatch however may be longer depending how busy royal mail are.

1.3 If we are unable to ship your order within 24 hours, we will contact you via e-mail to confirm the issue and offer you a choice of (a) holding the order (b) exchanging the item for an alternative or (c) cancelling for a full refund. If your order is delayed longer than 24 hours we will provide you a discount voucher to the value of 10% of the order total.

1.4 All orders are sent out Royal Mail signed for which require someone to be in to accept delivery. If no one is available, your order will be taken to your local Royal Mail Post Office or Sorting Centre for you to collect. Royal Mail may be willing to rearrange a delivery date, but this is not guaranteed. Remember to take valid photographic ID with you if you need to collect your order!

1.5 If you have not received your order after 3 working days from the date of dispatch, please contact our Customer Support Team at sales@ihempuk.com

1.6 If you change your mind about an order and want to return it, please let us know before opening the items. Once an item is opened, we are not able to process a refund unless the item is faulty. Returns are completely free of charge – please contact our Customer Support Team at sales@ihempuk.com

1.7 We are unable to cancel an order once it has been dispatched, until the order is returned to us. If you do need to cancel an order, please contact us as early as possible to avoid inconvenience or delays.